These Terms of Use (“Terms”) govern your use of the websites and mobile applications provided by MealDash (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood, and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g. companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

Users below the age of 18 must obtain consent from the parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately.

MealDash reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

Depending on which Platform you access and use, these Terms form the contract between you and the following Tiffin Box entities:

• MealDash Website (website link here)

Through our Platforms, MealDash links you to the vendors (“Vendors”) for you to order a variety of goods including prepared meals, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as “Goods“) to be delivered to you. When you place an order for Goods from our Vendors (“Order”), MealDash acts as an agent on behalf of that Vendor to facilitate, process, and conclude the order. Vendors may be owned and operated by third-party vendors, our affiliate companies, or us.

For customer support, you may contact us via email.

You will need to register for a MealDash account for you to use the Platform. When you register for a MealDash account we will ask you to provide your personal information including an email, mobile phone number, and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your UPI, debit card, or credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse that are not your fault, you accept that all Orders placed under your MealDash account are your sole responsibility.

MealDash shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect, or missing information provided by you. You are obliged to provide information that is complete, accurate, and truthful for the proper processing of the Order, including your delivery address and contact information.

If you wish to delete your MealDash account, please send us an email requesting the same. We may restrict, suspend, or terminate your MealDash account and/or use of the platforms. if we reasonably believe that:

The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. MealDash reserves the right to investigate and take appropriate legal action against anyone who, in MealDash’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following

3.1.1 using the Platforms for any purpose in violation of local, state, or federal laws or regulations;

3.1.2 posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;

3.1.3 posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by MealDash in its sole discretion or pursuant to local community standards;

3.1.4 posting content that constitutes cyber-bullying, as determined by MealDash in its sole discretion;

3.1.5 posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;

3.1.6 posting telephone numbers, street addresses, or last names of any person;

3.1.7 posting URLs to external websites or any form of HTML or programming code;

3.1.8 posting anything that may be “spam,” as determined by Tiffin Box in its sole discretion;

3.1.9 impersonating another person when posting content;

3.1.10 harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;

3.1.11 allowing any other person or entity to use your identification for posting or viewing comments;

3.1.12 harassing, threatening, stalking, or abusing any person on the Platforms;

3.1.13 engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of MealDash, exposes MealDash or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or

3.1.14 encouraging other people to engage in any prohibited activities as described herein.

3.2.1 investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;

3.2.2 remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;

3.2.3 suspend or terminate a user’s access to the Platforms or their MealDash Account upon any breach of these Terms;

3.2.4 monitor, edit, or disclose any content on the Platforms; and

3.2.5 edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of MealDash and/or third parties who have authorized us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of MealDash’s trademarks on any other website not approved by us is strictly prohibited. MealDash will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. MealDash neither warrants nor represents that your use of materials displayed on the Platforms will not infringe the rights of third parties not owned by or affiliated with MealDash. Use of any materials on the Platforms is at your own risk.

Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force.

When you place an Order with Tiffin Box, where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).

Some of our Vendors require a minimum order value (“MOV”) before an Order can be placed and delivered to you. Where an applicable Order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or to add more Goods to your Order.

MealDash and the Vendor (as the case may be) reasonably endeavour to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible, or commercially reasonable, Tiffin Box and/or the Vendor reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither Tiffin Box nor the Vendor shall be responsible to replace or refund an Order that does not conform to special instructions provided by you.

Tiffin Box is not obligated to provide ingredient information or allergen information on the Platforms. Further, Tiffin Box does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions, or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.

You are required to provide the delivery address for the Platform to display the Vendors available in your delivery area.

Once you select a Vendor, you will be taken to that Vendor’s menu page for you to select and add your Goods to the cart.

To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate, and complete before you click “Button Name Here”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

7.1 From time to time, MealDash may run marketing and promotional campaigns that offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.

7.2 Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers.

7.3 Unless otherwise stated, Vouchers can only be used on our Platforms.

7.4 Vouchers cannot be exchanged for cash

7.5 MealDash reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual vendors terms & conditions apply

7.6 We may exclude certain Vendors from the use of Vouchers at any time without prior notice to you.