You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink, or change depending on weather and traffic conditions.

Tiffin Box shall deliver your Order to the delivery address provided by You. An estimated delivery time will be shown on the website but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘(Button Name) My orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone else is at the delivery location to receive the Order once an Order is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, Tiffin Box reserves the right not to deliver your Order to you.

In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

• no one was present or available to receive the Order; or
• lack of a suitable or secure location to leave the Order; or
• in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.
• customer was uncontactable despite attempts to reach the customer via the phone number provided; or
• lack of appropriate or sufficient access to deliver the Order successfully;

If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Tiffin Box reserves the right to cancel the Order without refund or remedy to you.

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, MealDash may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Where available, you will have the option of collecting your Order in-persondirectly from the Vendor’s premises (“Pick-Up“) instead of having the Orderdelivered to You. Your email confirmation will indicate the time for you toPick-Up the Order (“Collection Time”). The Vendor will prepare the Orderby the Collection Time. In some cases, a reasonable delay may be expected. The Vendor agrees to hold the Order for you at the Vendor’spremises for no more than a reasonable period of twenty (20) minutes fromthe Collection Time (“Holding Time”) and shall not be obliged to providethe Order to you if you fail to Pick-Up your Order within the Holding Time.
In the event of unreasonable delays in Pick-Up attributable to you, you bearthe risk of any damage or loss of Goods or any deterioration in quality orchange in condition of the Goods (e.g. changes in the temperature fit forconsumption). In this case, you shall not be entitled to a replacement,refund or replacement of the Goods. You alone are responsible forinspecting the Goods/Order when you Pick-Up your Order and shall reportany issues and/or defects to the Vendor before leaving the Vendor’spremises.

In some cases, our Vendors will deliver the Order to you (“Vendor Delivery”). While we will use reasonable efforts to provide prior notice to you on Vendor Delivery, this may not always be possible. Where Vendor Delivery applies, we may ask you to contact the Vendor directly in the event of issues or delays in your delivery. MealDash shall not be responsible in any way for Orders or Goods that are delivered by Vendors.